Customer Service

Shipping Policy

Shipping time does not include production time. See the item description for production times, which can differ from product to product. Shipping time is in addition to production time.

All international shipments will be declared "Merchandise" on customs forms. Kataaro cannot declare international shipments as "Gift".

International shipments are subject to the receiving country's customs fees (also known as "import duties") and delivery may be delayed when the shipment enters the country. The product values will be listed with the shipment on the customs declarations forms, as required by law. Customs fees are assessed by the receiving country's customs agency and final values are completely out of Kataaro's control. Kataaro is not responsible for the payment of any customs fees. Payment of customs fees is the sole responsibility of the recipient.

The final shipping cost is subject to change. If shipping method chosen for the order is not appropriate (eg. a belt display does not fit in a flat-rate envelope), then shipping cost may be subject to change. If shipping cost fails to calculate properly then shipping cost may be subject to change.

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