Customer Service

Terms and Conditions

By visiting or shopping at this web site, you accept the following terms and conditions. Please read them carefully.

Shipping Policy

Production Time: Shipping time does not include production time. See the item description for production times, which can differ from product to product. Shipping time is in addition to production time.

International Declaration: All international shipments will be declared "Merchandise" on customs forms. Kataaro cannot declare international shipments as "Gift".

Customs Fees: International shipments are subject to the receiving country's customs fees (also known as "import duties") and delivery may be delayed when the shipment enters the country. The product values will be listed with the shipment on the customs declarations forms, as required by law. Customs fees are assessed by the receiving country's customs agency and final values are completely out of Kataaro's control. Kataaro is not responsible for the payment of any customs fees. Payment of customs fees is the sole responsibility of the recipient.

Shipping Cost: The final shipping cost is subject to change. If shipping method chosen for the order is not appropriate (eg. a belt display does not fit in a flat-rate envelope), then shipping cost may be subject to change. If shipping cost fails to calculate properly then shipping cost may be subject to change.

Return Policy

Kataaro will repair or replace any product found to have a manufacturing defect or error. The choice of repair or replacement will be decided by Kataaro. Embroidered items are not eligible for return. Kataaro does not assume the risk of proper fit for uniforms and belts. Proper fit is solely the responsibly of the purchaser. An item may be returned for size exchange at the customer's shipping expense. Items returned for refund or exchange are subject to a restocking fee ranging from 25% to 50%, except in the case of a manufacturing defect or error. Services such as digitizing for a logo are not refundable. All returns and exchanges must be approved by a store manager. Kataaro must be notified within 7 days of receipt and the item returned in it's original condition within 15 days. Please call or email before returning an item. All clearance item sales are final.

Returned items must be in their original condition and must not be neglected, damaged, modified, washed, or altered in any way.

Since Kataaro items are custom, we reserve the right to not accept certain returns based on the ability to resell the item. Some features that may affect the ability to resell are large or narrow width, stiff firmness, rank stripes, and features not listed on the website.

For items damaged in shipping, Kataaro must be notified within 7 days of receipt in order to make a shipping insurance claim. Photos of the damaged package, as well as the damaged item(s), will be required.

If an order or product is cancelled while the product is still in production, the product is subject to the same Return Policy restocking fee listed above.

Pricacy Policy

Collection of Information: We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. This information you provide is only used to fulfill your specific request, unless you give us permission to use it in another manner.

Distribution of Information: We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security: Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Copyright

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of this site's owner or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of this site's owner and protected by U.S. and international copyright laws. All software used on this site is the property of this site's owner or its software suppliers and protected by United States and international copyright laws.

Disclaimer of Warranties and Limitation of Liability

THIS SITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. NO REPRESENTATIONS OR WARRANTIES OF ANY KIND ARE MADE, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, THIS SITE'S OWNER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THIS SITE'S OWNER DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM THIS SITE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THIS SITE'S OWNER WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

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